Process Automation Specialist (Contract)

Job Description

Job Title: Process Automation Specialist

Location: Local Candidates only in Columbus, OH (Hybrid or Fully Remote)

Duration: 1-Year Contract with possible extensions

Rate: $30 - $35/hr

Employment Type: W-2 Contract

Work Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position, including H-1B, F-1/OPT, CPT, TN, or other employment-based visa sponsorship.Position Overview

We are seeking a Process Automation Specialist to design, develop, implement, and support automation solutions that improve operational efficiency and enhance Customer Contact Center performance. This role will work closely with business stakeholders and IT teams to develop automation tools, troubleshoot system issues, and support strategic technology initiatives.

The ideal candidate has experience with application development, process automation, database technologies, and software development practices, along with strong analytical and problem-solving skills.Required Qualifications

Bachelor's Degree in Computer Science, Computer Programming, Information Technology, Management Information Systems, or related field; equivalent certification may be considered

1–3 years of experience developing applications in a corporate environment

Experience working with databases and automation technologies

Enhanced knowledge of CIS and/or DIS systems

Strong analytical, troubleshooting, and problem-solving skills

Ability to work independently and collaboratively in a team environment

Strong attention to detail and commitment to accuracy

Ability to learn new technologies and software tools quickly

Experience balancing development, testing, implementation, and support responsibilities

Strong interpersonal and communication skills

Advanced proficiency with Microsoft 365 applications and database management tools

Ability to manage multiple priorities in a fast-paced environment

Willingness to support occasional nights, weekends, stand-by, or emergency support activities as neededPreferred Qualifications

1–3 years of Robotic Process Automation (RPA) development experience

1–3 years of VBA development experience

Experience with Visual Studio development

Experience working with Microsoft Access and SQL databases

Experience supporting Customer Contact Centers or Call Center Operations

Lean certification or experience

Six Sigma certification or experience

Experience developing automated workflows and business process solutionsKey ResponsibilitiesProcess Automation Development

Design, develop, test, and implement automation solutions that support Customer Contact Center operations

Develop, code, unit test, debug, and deploy Robotic Process Automation (RPA) solutions

Create automation tools and applications using technologies such as Visual Studio, Access, SQL databases, VBA, Pega, and related platforms

Analyze business processes and identify opportunities for automation and operational improvementApplication Support & Troubleshooting

Monitor and support automation applications and tools

Troubleshoot technical issues and coordinate resolution efforts with IT teams

Act as a liaison between business users and IT to resolve system issues and improve performance

Maintain application reliability and support continuous improvement initiativesTesting & Quality Assurance

Support leaders in the development of testing strategies and test plans

Conduct validation testing before and after technology changes

Ensure applications and automation solutions meet business requirements and quality standards

Assist with user acceptance testing (UAT) and production support activitiesAnalysis & Process Improvement

Review organizational needs, business goals, and operational processes to determine impacts on applications and systems

Recommend enhancements that improve efficiency, accuracy, and customer service outcomes

Support continuous improvement initiatives through automation and process optimizationCollaboration & Communication

Partner with Customer Contact Center leadership, operations teams, and IT stakeholders

Document technical solutions, business requirements, and support procedures

Communicate project status, issues, risks, and recommendations effectivelyTechnologies & Tools

Visual Studio

Pega

Microsoft Access

SQL Databases

Microsoft 365

VBA

Robotic Process Automation (RPA) Tools

CIS

DISSuccess in This Role

Successful implementation of automation solutions that improve operational efficiency

Reliable and scalable automation tools that reduce manual effort

Effective troubleshooting and support of business-critical applications

Strong collaboration between business stakeholders and IT teams

Continuous identification of automation opportunities that drive measurable value

Full-time

Hybrid remote