Bilingual Client Intake Specialist (Mandarin & English)

About Us

The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.

We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, reflecting our commitment to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect.

Why Join Our Team?

Comprehensive training to set you up for success in your role

Ongoing opportunities for professional development and career advancement

Collaborative and empowering culture within a global team

Flexible Remote Work

Fully remote position based in Asia

Flexible scheduling to support productivity and work-life balance

Work from the comfort of your home with no commute

Competitive & Rewarding Benefits

Holiday pay for all U.S. federal holidays observed by the firm

Performance-based bonuses to reward your contributions

Periodic remuneration reviews to ensure fair and competitive compensation

Dynamic & Professional Culture

Be part of a team that values initiative, reliability, and professionalism

Thrive in an environment that encourages innovation and continuous learning

About the Role

We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Mandarin and English, excel in client communication, scheduling, organization, and coordination.

Key Responsibilities

Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication

Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process

Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets

Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team

Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress

Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships

Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction

Qualifications

Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)

Bachelor's degree in communications, business administration, or related field preferred

Fluent in Mandarin and English, both written and verbal (required)

Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)

Familiarity with CRM software, virtual communication tools, and scheduling applications

Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools

Strong interpersonal skills, attention to detail, and ability to multitask

Reliable internet connection and dedicated home office setup

Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn

Working Hours

The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST). Alternative shift arrangements may be considered to accommodate the vast time difference.