Medical Receptionist

Job Description

A busy healthcare clinic is seeking a professional and detail-oriented Medical Receptionist to support front desk operations, patient registration, insurance verification, payment collection, and overall patient flow. This role is ideal for someone with strong customer service skills, basic computer proficiency, and the ability to work in a fast-paced medical office environment.

Key Responsibilities

Greet patients and provide a friendly, professional first impression

Check patients in and out accurately and efficiently

Provide registration forms and collect required patient documentation

Obtain and scan copies of insurance cards, identification, and other required documents

Register new patients and update existing patient records

Verify insurance information accurately and in a timely manner

Collect patient payments, copays, balances, and other required fees

Process cash, check, and credit card payments

Assist with billing questions, payment issues, and basic account inquiries

Maintain patient flow and communicate wait times or updates as needed

Answer phones with a clear, professional, and courteous manner

Respond promptly to patient needs and provide excellent customer service

Assist patients with follow-up appointments and medical documentation requests

Balance daily patient charges against system reports

Complete opening and closing procedures, including preparing paperwork and submitting required reports

Follow cash control procedures and help secure financial assets

Maintain complete, accurate, and confidential patient records

Support front office operations and perform other administrative duties as assigned

Follow clinic policies, HIPAA requirements, and patient privacy standards

Required Qualifications

High school diploma or GED required

Active HIPAA compliance credential / training required

Basic computer skills, including familiarity with Microsoft Office or similar programs

Strong attention to detail and accuracy

Positive customer service skills and a patient-focused attitude

Professional appearance and demeanor

Clear and articulate phone communication skills

Ability to stay organized while managing multiple tasks

Ability to handle confidential patient and billing information with discretion

Preferred Qualifications

Previous medical receptionist, medical front desk, patient registration, or medical clerical experience

Experience verifying insurance and collecting patient payments

Familiarity with electronic medical records, scheduling systems, or practice management software

Experience working in urgent care, primary care, occupational medicine, or a walk-in clinic setting

Basic understanding of medical office workflows, patient records, and billing processes

Full-time