Retail Operations Manager

Responsibilities:

Oversee daily store operations, including staffing, inventory, customer service, and opening/closing procedures.

Ensure consistent operational standards across stores and drive process improvements.

Maintain excellent customer service standards and resolve customer concerns promptly.

Support sales growth through customer engagement, product recommendations, and upselling initiatives.

Assist in the recruitment, onboarding, training, scheduling, and supervision of store staff.

Monitor employee performance and ensure compliance with operational expectations.

Manage inventory activities, including receiving, stocking, cycle counts, and stock monitoring.

Ensure inventory accuracy and support loss prevention and inventory control initiatives.

Monitor sales performance and identify opportunities to improve store results.

Support the implementation of sales strategies and revenue-generating initiatives.

Coordinate visual merchandising activities to enhance product presentation and customer experience.

Ensure compliance with company policies, labor regulations, health and safety standards, and reporting requirements. Qualifications:

Bachelor’s degree in Business Administration, Marketing, Retail Management, Operations Management, or a related field.

5–8 years of experience in retail sales and operations, including at least 3 years in a managerial or supervisory capacity.

Proven experience managing multiple stores, branches, or retail locations.

Strong background in sales management, sales target achievement, performance analysis, and revenue growth initiatives.

Experience in recruitment, training, coaching, performance management, and staff scheduling.

Knowledge of inventory management, merchandising, store operations, and loss prevention.

Strong understanding of customer service and visual merchandising standards.

Strong leadership, communication, analytical, problem-solving, and decision-making skills.

Knowledge of company policies, labor regulations, health and safety standards, and other statutory requirements relevant to retail operations.

Proficient in Microsoft Office or Google Workspace, particularly Excel or Google Sheets.

Willing to travel extensively within Negros for regular store visits.

Willing to work on weekends, holidays, and shifting schedules as required by retail operations. Other Benefits:

HMO upon regularization

Government-mandated benefits

Additional leave credits Work Schedule/Set-up: • Monday to Friday: 8 AM to 5 PM

Job Type: Full-time