Tech Process Senior Associate - Payments - Payment Operations

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Tech Process Senior Associate - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.

A Tech Process Senior Associate - Payments collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities

Perform necessary configuration and coding to enable and test new payment services

Monitor and troubleshoot partner integrations issues

Follow documented process flows and playbooks to resolve partner issues

Utilize debugging tools to determine root cause, fix or triage partner issues autonomously

Track and project manage multiple projects simultaneously for partners autonomously

Communicate with multiple cross-functional teams in a clear and effective manner

Act as a point of contact to discuss post-launch issues with partners

Accurately maintain case management system and record status of work

Identify when cases require escalation, and engage with higher support tiers to hand off cases

Document new processes and help validate, maintain and update documentation

Identify opportunities for process improvements

Minimum Qualifications

BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred.

Working knowledge of SQL and Linux operating systems

At least 1 year of Java programming experience in a source controlled environment

Experience building a web application

Strong analytical, troubleshooting, and problem-solving skills

Ability to translate highly technical documents into easily understandable support content

Strong communication, and collaboration skills

Experience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders

Amenable to work in US shift schedule

Preferred Qualifications

Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML

Experience with regular expressions

Angular programming experience

Prior tech support experience with exposure in triaging, prioritizing and escalating bugs and tickets

Prior experience working in payment and finance/accounting industry

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at .

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