Office Assistant

Job Description

We are a fast-paced and growing family-owned, family-run business looking for an experienced office assistant.

Job Requirements

Customer Service:

Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner.

Greet walk-in customers and provide assistance.

Administrative Support:

Ordering and maintaining office supplies and equipment.

Handling incoming and outgoing packages.

Documentation and Data Entry:

Maintain detailed records of customer interactions, transactions and work performed.

Update customer information and ensure data accuracy.

Maintaining and organizing physical and digital files and database records.

Team Collaboration:

Work closely with other departments to ensure seamless customer experiences.

Deliver administrative support for office staff, sales team and service/installation departments.

Manage salesman's appointment calendars.

Quality Assurance:

Adhere to customer service policies and procedures.

Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

Proven customer support experience as a client service representative

Strong phone contact handling skills, active listening, and proper phone etiquette

Ability to multitask, prioritize, and manage time effectively

High school diploma or equivalent; college degree preferred

Proficiency in Microsoft Office and QuickBooks (min of 3+ years required)

Outstanding computer skills

Benefits:

Competitive salary

401K with match

Paid time off/holidays

Hours:

Monday-Thursday 8:30am-4:30pm

Friday 11:30am-4pm

Saturday 9am-12pm (rotating approx. one Sat a month) after approx 6-9 months of training

Full-time