ServiceNow Developer SME - TS/SCI w Polygraph

Job Description

TITLE: ServiceNow Developer SME

LOCATION: Sterling, VA

CLEARANCE REQUIRED: Active DoD TS/SCI with CI Polygraph

EMPLOYMENT TYPE: Full-time, On-site

POSITION SUMMARY

Modern Government Solutions (MGS) is seeking a ServiceNow Developer SME to play a key role in building and enhancing a modern cloud platform that supports digital engineering and mission-critical operations. You'll work at the center of a hub-and-spoke architecture with ServiceNow as the core, integrating customer tools and APIs, and enabling seamless workflows across Linux, Windows, and enterprise cloud environments. This is a fast-paced, challenging, and rewarding opportunity to apply your expertise in ServiceNow development while shaping one of the most complex and high-profile programs in the government customer community.

RESPONSIBILITIES (not limited to):

Design, deploy, configure, and maintain ServiceNow CMDB and workflows within secure AWS cloud environments.

Integrate ServiceNow with external applications such as Active Directory, LDAP, IdAM, and mission applications to support operations.

Integrate with CI/CD pipelines and DevSecOps applications to automate deployment of testing artifacts into ServiceNow.

Configure and optimize ServiceNow modules (ITOM/Discovery, SAM, Flow Designer) for performance, security, and usability.

Develop and maintain a platform CMDB to manage baseline configurations.

Work with the end users to develop, configure and deploy ServiceNow Workflows to support and enhance operations.

Configure ServiceNow to maximize automation for platform operations.

Troubleshoot complex issues, document solutions, and communicate technical status to stakeholders and leadership.

REQUIRED SKILLS AND QUALIFICATIONS

Must possess an active Department of Defense (DoD) TS/SCI with CI Polygraph security clearance.

Bachelor's degree in a STEM field such as Computer Science, Engineering, Information Technology, Cybersecurity, or related discipline.

Must possess a DoD 8570 baseline certification (Security+ CE or higher).

8-10 years of hands-on ServiceNow development and administration experience in enterprise or government environments.

Expertise developing and maintaining ServiceNow solutions utilizing CI/CD, test automation, and DevSecOps practices.

Proficiency in Cloud architecture and system design (AWS preferred; Azure acceptable).

Integration experience with Active Directory, LDAP, IdAM, and mission applications.

Strong understanding of ServiceNow modules such as ITOM/Discovery, SAM, and Flow Designer.

Familiarity with Agile methodologies and task management tools (e.g., Jira).

Strong troubleshooting, engineering rigor, documentation, and communication skills.

PREFERRED SKILLS AND QUALIFICATIONS

Active ServiceNow certifications (Developer, Administrator, or Implementation Specialist).

Experience with ServiceNow Software Asset Management (SAM) module.

Full-time