Remote Client Services Coordinator

About 3 Dots

3 Dots is an event and travel agency that helps individuals, families, groups, and organizations plan travel, events, and memorable experiences.

Our services include travel planning and coordination for hotels, resorts, cruises, flights, transportation, activities, excursions, group travel, and special events. We focus on providing personalized customer service and making the planning process organized, convenient, and enjoyable for our clients.

About the Role

3 Dots is seeking a Remote Travel Customer Service Specialist to assist clients with travel-related questions, planning requests, and experience coordination.

This position is ideal for someone who enjoys customer service, travel, hospitality, communication, and helping people. You do not need previous travel industry experience to be considered. We provide training and support to help you learn our processes and tools.

Responsibilities

Communicate with clients regarding travel and experience planning

Respond to client questions and requests in a timely and professional manner

Research hotels, resorts, cruises, flights, transportation, activities, and excursions

Assist with organizing travel details and itineraries

Provide travel information and recommendations based on client preferences

Assist with group travel and event-related arrangements

Maintain accurate client information and planning details

Follow up with clients throughout the planning process

Assist with reservations and travel arrangements as appropriate

Communicate with travel and hospitality vendors when needed

Provide friendly and professional customer service

Complete general administrative and coordination tasks

Qualifications

Strong verbal and written communication skills

Friendly, professional, and customer-service-focused

Organized and detail-oriented

Able to manage multiple requests and priorities

Comfortable communicating by phone, email, and online platforms

Comfortable learning new software and online tools

Able to work independently in a remote environment

Interest in travel, hospitality, events, or customer service

Previous experience in customer service, hospitality, retail, hotels, travel, events, reservations, or administrative support is a plus but not required

What We Offer

Remote work environment

Full-time and part-time opportunities

Training and ongoing support

Flexible scheduling options

Opportunity to develop experience in travel, hospitality, and events

Exposure to a variety of destinations, hotels, resorts, cruises, activities, and experiences

Opportunity to develop valuable customer service and travel-planning skills

Who Would Be a Good Fit?

This position may be a great fit for someone with experience in:

Customer service

Hospitality

Hotels and resorts

Travel

Cruises

Reservations

Retail

Events

Administrative support

Client services

We're looking for people who are friendly, dependable, organized, detail-oriented, and enjoy helping others.

If you have strong customer service skills and an interest in travel, hospitality, or events, we encourage you to apply.