Sr. ServiceNow Developer

Position: Sr. ServiceNow Developer

Location: Columbus, OH

Duration: Long Term

Work Arrangement: On-Site

Work Hours: Monday–Friday, 8:00 AM–5:00 PM

Position Overview

Senior ServiceNow Developer (Programmer 5) is a critical technical role within DAS OIT’s Enterprise Service Management team, responsible for delivering high-quality, secure, and compliant ServiceNow solutions in a FedRAMP-authorized environment. This position requires advanced development expertise, strong platform knowledge, disciplined SDLC practices, and the ability to collaborate closely with architects, project managers, business stakeholders, and cross-functional technical teams.

This is a full-time on-site position at the State of Ohio Computer Center (SOCC) with no remote or hybrid option.

Responsibilities

· Design, develop, implement, and enhance ServiceNow applications, integrations, and custom solutions aligned to DAS OIT and enterprise standards.

· Build high-quality, secure, and scalable code following best practices and FedRAMP compliance guidelines.

· Lead troubleshooting and root-cause analysis for platform defects, performance issues, and complex technical challenges.

· Collaborate with architects and cross-functional teams to refine requirements, evaluate design options, and ensure alignment with enterprise strategy.

· Conduct and participate in code reviews, providing constructive feedback and maintaining quality across the ESM development team.

· Support monthly releases, regression testing, UAT cycles, and platform stability efforts.

· Maintain technical documentation, including workflows, test scripts, requirements, and architectural artifacts.

· Mentor junior developers and delegated agency developers, guiding them on best practices, development guardrails, and enterprise standards.

· Ensure compliance with platform governance, security, and RACI-defined responsibilities for enterprise versus agency development.

· Stay current on ServiceNow features, releases, and industry trends, applying modern approaches to improve reliability and performance.

· Contribute to continuous process improvements, coding standards, and modernization of development methodologies.

Required Qualifications

· ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) – Developer-adjacent, module-specific, or similar.

· 5+ years of hands-on ServiceNow development experience, including Script Includes, Business Rules, Flow Designer, UI Policies, Client Scripts, API integrations, and scoped applications.

· Strong understanding of secure development in regulated environments, including FedRAMPC High.

· Experience supporting complex enterprise workflows, ServiceNow integrations, and release cycles.

Desired Qualifications

· ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – Developer-adjacent, module-specific, or similar.

· Excellent communication skills and ability to collaborate with technical and non-technical stakeholders.

Work Location & Contract Requirements

· Work performed within a FedRAMP-regulated ServiceNow instance.

· Position supports ongoing enterprise initiatives, including release management, platform stability, ServiceNow integrations, and customer agency need.

Skill Matrix

· Middleware Platforms (Axway or equivalent) – 10+ years of experience – Required

· Mainframe Batch Processing – Strong knowledge of batch job structures, JCL, job triggers, and scheduling concepts – Required

· SFTP – Experience with SFTP configuration, folder provisioning, secure key/credential management, and troubleshooting – Required

· Interface Design – Strong understanding of interface design, file format requirements, and data exchange dependencies – Required

· Documentation Tools – Experience using Visio, Azure, and ALM Octane for creating technical documentation and artifacts – Required

· Interface Control Document (ICD) – Ability to analyze and create detailed Interface Control Documents – Required

· Complex Flow Documentation – Strong documentation skills for documenting complex technical flows and integrations – Required