Scheduling Specialist

Be The Voice Patients Trust First

At Healthy Connections, we believe that exceptional care starts with a single conversation. As a Scheduling Specialist, you'll be that first voice—a trusted guide who helps patients take the important step of getting care. We're looking for someone who communicates clearly, listens carefully, and is ready to thrive in a fast-paced, team-centered environment.

This full-time role is based in Mena and features a four-day workweek (40 hours total)—giving you the stability of full-time employment with built-in work-life balance. You'll work closely with patients and team members across our clinics to ensure scheduling runs smoothly and professionally.

What You'll Be Doing

Professionally handle inbound calls from new and returning patients

Schedule appointments using our electronic medical records system (eMDs)

Work with digital tools like Phreesia and Updox to support patient engagement

Accurately gather insurance and demographic information

Direct clinical and billing inquiries to the appropriate internal teams

Coordinate appointment changes, cancellations, and follow-ups

Review provider and service updates regularly to stay informed

Partner with leadership to meet scheduling benchmarks and patient experience goals

What to Expect

This is a phone-based, administrative position that supports patients from all Healthy Connections clinics. You'll work in a structured, focused environment where clear communication and attention to detail are essential. The pace is quick—but you're never on your own. You'll be part of a close-knit team that collaborates daily to meet goals and provide high-quality care.

Training and Support from Day One

No guesswork here. You'll receive full training on our scheduling systems, protocols, and tools (eMDs, Phreesia, Updox). Our onboarding process is designed to make sure you're confident in your role—and our team and manager will support you every step of the way.

Who We're Looking For

High school diploma required

At least 2 years of experience in a medical office or call center preferred

Strong communication and organization skills

Comfortable using Microsoft Office and learning new digital tools

Bilingual in Spanish is a plus, but not required

Ability to prioritize, stay focused, and manage a high volume of calls with professionalism

Willingness to travel to other clinic locations for training or team meetings as needed

Why Healthy Connections?

Healthy Connections is a Federally-Qualified Health Center (FQHC) that has been serving Arkansas communities for more than 25 years. We're here to make healthcare accessible—and we do it with compassion, consistency, and purpose. Our team is supportive, mission-driven, and committed to excellence in every interaction.

Equal Opportunity and Civil Rights Statement

Healthy Connections, Inc. is an Equal Opportunity Employer and Provider. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.