Customer Service Representative -Healthcare

About the Role

MAXIMUS is seeking Customer Service Representatives to assist consumers with questions and support related to complex healthcare plans. The position provides paid, comprehensive training and involves customer support through telephone, email, web chat, and written communication.

Key Responsibilities

Handle basic and routine customer inquiries professionally.

Assist callers with online applications and electronic submissions.

Use computer systems to gather information, troubleshoot, and document calls.

Follow scripts, policies, procedures, privacy, and HIPAA requirements.

Maintain knowledge of client regulations and policies.

Identify and report system issues and customer-call trends.

Refer complex issues to the CSR Lead or appropriate staff.

Maintain accurate call logs and documentation.

Requirements

High school diploma or equivalent.

At least 6 months of customer service experience.

Clear, professional, and fluent English communication skills.

Strong interpersonal and organizational skills.

Ability to manage multiple tasks and work as part of a team.

Reliable and predictable attendance.

Completion of required internal training and certifications.

Ability to work overtime and scheduled holidays when required.

Must work on-site in Chester, VA. Remote work is not available initially.

Benefits & Perks

Flexible scheduling.

Company-paid base employee medical coverage.

Paid sick leave and PTO.

11 paid holidays.

401(k) with company match.

Career development and advancement opportunities.

Employee Assistance Program, wellness, and discount programs.

On-site food vendors and employee engagement activities.

No cold calling, sales, or collection calls.

You can aslo email me for further details: