HRBP

Key Responsibilities

Recruitment & Talent Acquisition

Own end-to-end recruitment for assigned sites/countries, from workforce planning and sourcing to offer management and onboarding.

Partner with Operations and WFM teams to forecast hiring needs based on volume projections and ramp plans.

Build and maintain talent pipelines for high-volume agent and support roles, as well as niche/specialist positions.

Manage employer branding initiatives at the local level to attract quality candidates.

Track and report recruitment KPIs (time-to-fill, cost-per-hire, offer acceptance rate, attrition in early tenure).

Employee Relations & Compliance

Serve as the primary point of contact for employee relations matters, including grievances, disciplinary cases, and conflict resolution.

Ensure all HR practices and decisions comply with local labor laws across Southeast Asian markets (e.g., Philippines, Malaysia, Thailand, Vietnam, Indonesia).

Advise managers on performance management, coaching, and termination processes to minimize legal risk.

Conduct and document investigations into employee complaints, ensuring fair and consistent outcomes.

Monitor changes in local employment legislation and proactively update policies and practices.

HR Generalist & Strategic Support

Partner with site leadership on org design, succession planning, and talent development.

Support performance review cycles, engagement surveys, and retention initiatives.

Analyze HR metrics (attrition, engagement, absenteeism) and provide data-driven recommendations.

Collaborate with COEs (Comp & Ben, L&D, HR Ops) to deliver aligned HR solutions.

Act as a change agent during transitions, new site launches, or client ramp-ups.

Requirements

10+ years of progressive HR experience, with at least 5 years as an HRBP or HR Generalist in a BPO or contact center environment .

Strong hands-on experience in high-volume recruitment and employee relations .

Solid knowledge of labor laws across Southeast Asian countries ; multi-country experience strongly preferred.

Bachelor's degree in HR, Business, Psychology, or related field.

Excellent stakeholder management and communication skills; able to influence at all levels.

Proficiency in English (written and spoken); additional SEA language is a plus.

Willingness to travel across regional sites as needed.