BDC (Business Development Center) Manager

Job Description

BUSINESS DEVELOPMENT CENTER (BDC) MANAGER

Join an amazing, supportive team at Scott Cars where collaboration, excellence, and customer focus are at the heart of everything we do.

About the Role

We are seeking a motivated and results-driven BDC Manager to lead our Business Development Center team. This role is responsible for managing all inbound and outbound customer communications, driving appointment setting, and increasing showroom traffic and sales conversions. The ideal candidate is a strong leader with a passion for customer service, team development, and performance accountability.

Key Responsibilities

Oversee daily operations of the BDC team, including internet leads and inbound/outbound calls

Ensure all leads are responded to promptly and professionally

Monitor and track key performance indicators (KPIs) such as response time, appointment set rate, show rate, and sales conversion

Train, coach, and develop BDC staff to improve performance and customer experience

Ensure adherence to company processes, scripts, and CRM usage

Handle escalated customer concerns and provide effective resolutions

Work closely with Sales Management to ensure a smooth transition from BDC to showroom

Implement strategies to increase lead conversion and appointment show rates

Conduct regular performance reviews and team meetings

Assist in hiring and onboarding new team members

Qualifications

2–3+ years of automotive BDC, internet sales, or related experience

Prior leadership or management experience preferred

Strong communication and customer service skills

Experience with CRM systems and lead management tools

Proven ability to coach, motivate, and develop a team

Strong organizational and multitasking abilities

Results-driven with a focus on performance metricsWork Environment

Primarily office-based with interaction on the sales floor

Fast-paced, high-volume environment

Flexible schedule, including evenings and weekends as needed

We offer a full benefit package that includes a very competitive pay plan!

Benefits

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation.

Company paid short term disability

Company paid life insurance

Growth opportunities

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

If you are a driven leader who thrives in a performance-based environment and is passionate about delivering an exceptional customer experience, we encourage you to apply.

Full-time