RECEPTIONIST

Kelly BMW is seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. You will also be responsible for greeting customers into the dealership. Hours are 10 AM to 7 PM Monday through Thursday and 9 AM to 6 PM Fridays. After a review at 90 days, we will pay a bonus of $500!

Responsibilities

Answer a multi line phone system and direct the customer to the proper department

Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold

Assist the managers with various clerical duties as needed

Scan documents into our service software

Be friendly, professional, courteous and efficient when working with all customers and employees

Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications

Experience with Microsoft Office suite is a plus

Ability to communicate customers' interests needs and requests to management and sales personnel

Professional personal appearance What We Offer:

Training

Great Culture & Team Environment

Long Term Career Opportunities

Vacation that increases with tenure

PTO

Health, Dental, Vision and Life Insurances

Matching 401k/Roth

About the Dealership:

A strong community is all about its people, and here at Kelly BMW we staff our building with good, kind people who go above and beyond what is expected of them. We're one of the region's best family owned dealerships, serving the Columbus community in Ohio since 1977. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!