Guest Relations Service Manager

NOW HIRING GUEST RELATIONS SERVICE MANAGER – NAMIBIA

Are you a passionate hospitality professional who thrives on creating exceptional guest experiences and leading a high-performing Front of House team?

My client is looking for an energetic and service-driven Guest Relations Service Manager to join a luxury lodge in Namibia.

THE ROLE

You will take the lead in ensuring outstanding guest satisfaction while overseeing and developing the Front of House and service teams.

KEY RESPONSIBILITIES:

• Lead and coordinate the FOH, butler and bar teams

• Deliver warm, personalised and exceptional guest experiences

• Oversee guest arrivals, check-ins and activity orientations

• Train, mentor and motivate service teams

• Manage staff schedules and assist with performance management

• Drive guest initiatives and special experiences

• Monitor guest feedback and service standards

• Oversee stock takes and departmental administration

• Identify opportunities to continuously improve service delivery

WHAT WE'RE LOOKING FOR:

• 3–5 years' experience in a similar hospitality role

• Strong Food & Beverage knowledge and experience

• Proven Front of House leadership experience

• Excellent communication and interpersonal skills

• Warm, outgoing and professional personality

• Strong attention to detail and sense of urgency

• Strong team leadership and motivational skills

• Ability to remain calm and effective under pressure

• Passion for luxury hospitality and creating memorable guest experiences

• Valid Driver's Licence

Location: Namibia

Job Type: Permanent