Customer Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. They deliver secure customer and technical support across 60 languages, spanning diverse industries.

The Role

Join their multicultural and multilingual team as a Customer Support Consultant and thrive in a home-office environment. Master new skills and achieve challenging goals while benefiting from their People First management approach.

Key Responsibilities

Deliver outstanding customer support via phone calls, chats, and emails;

Build strong and lasting customer relationships;

Stay updated with evolving tools and technology;

Handle sensitive customer data with care and security;

Apply the latest customer happiness practices;

Maintain a deep understanding of client solutions and meet KPIs;

Communicate with developers and cross-functional specialists.

Requirements

Excellent English skills (C1 level for both spoken and written);

At least 6 months of experience in a customer support role;

Strong analytical thinking and research skills;

Experience in the travel industry;

A positive, proactive, and responsible attitude;

Personal computer with at least 8GB of RAM and a stable internet connection (50 Mbps download and 40 Mbps upload).

Nice-to-Have

Experience in hospitality or logistics;

Familiarity with Zendesk or another CRM;

Experience handling tickets.

Benefits

Flexible schedule;

Opportunity to work fully remotely;

Inclusive international environment;

Compensation in USD;

Rewards for referring friends;

Balance between project workload and personal time, with an internal health policy;

Responsive leadership focused on your development and long-term cooperation;

Greenhouse conditions for self-development;

A culture built on trust, with no time-tracking requirements.