Customer Care Representative - State Farm Agent Team Member

Job Description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Carin Rubin State Farm is hiring a Customer Care Representative in Eagar, AZ who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

Build and maintain strong relationships with existing customers to support retention and loyalty

Identify coverage gaps and service needs during reviews

Serve Spanish- and English-speaking customers clearly and accurately

Follow up consistently to support customer loyalty and retention

Maintain accurate customer records in the agency system

Handle policy questions, billing inquiries, and coverage changes accurately

Resolve service issues with patience and professionalism

Qualifications

No prior insurance experience required

Fluent or proficient in Spanish and English, preferred

Willingness to obtain the required Property and Casualty license

Positive, professional, customer-first attitude

Excellent listening, empathy, and problem-solving skills

Organized and detail-oriented with strong follow-through

Benefits

Base salary plus performance-based commission

Dental insurance

Vision insurance

Life insurance

Paid time off (vacation, sick, and personal days)

Paid company holidays

Clear career advancement paths

Company events, contests, and team lunches

Pay range: $51,000-$70,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Full-time