Help Desk Specialist

Job Description:

We are looking for a friendly and reliable Help Desk Specialist to provide technical support to employees and customers. The ideal candidate should enjoy solving problems and helping people with basic technology issues.

Responsibilities:

Respond to technical support requests by phone, email, and chat.

Troubleshoot basic computer, software, and connectivity issues.

Assist users with account and password-related issues.

Set up and support computers, printers, and other devices.

Document and track support requests.

Escalate complex technical problems when necessary.

Provide clear and professional assistance to users.

Follow up to ensure technical issues are resolved.

Requirements:

High school diploma or equivalent preferred.

Basic knowledge of computers and common software.

Good communication and problem-solving skills.

Strong customer service skills.

Ability to learn new technology quickly.

Reliable and detail-oriented.

Previous help desk or IT support experience is a plus, but not required.