Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Ventura, CA

Ohana Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

Compensation: $20 - $23 per hour, for each hour worked

This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time Benefits Package*:

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off in accordance with site policy and applicable law

Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

1+ years of experience in veterinary reception is required

Previous veterinary receptionist or healthcare-related front-desk experience preferred

Proficiency in the following skills:

Ability to manage a multi-phone line system while assisting in-person clients

Experience working with veterinary practice management software, especially Cornerstone, preferred

Exceptional verbal and written communication skills

Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

Strong organizational and time management skills

Experience scheduling appointments and coordinating calendars preferred

Ability to accurately process payments and maintain financial records

Positive attitude and willingness to collaborate with a team

Ability to remain calm, professional and solution-oriented during busy periods

Why choose Ohana Pet Hospital?

Ohana Pet Hospital in Ventura is a 14-doctor practice with 2 credentialed technicians caring for dogs, cats, rabbits, rodents, and some reptiles. The 5,000-square-foot hospital has 8 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, acupuncture, and cardiac ultrasound. The hospital sees a mix of general practice, surgery, urgent care, limited exotic medicine, rehabilitation, and holistic medicine, with RVTs heavily utilized in surgery and access to ophthalmology expertise. 'Ohana' means family, and the team describes itself as cohesive, supportive, funny, collaborative, coachable, and committed to training and development. Ventura adds a laid-back coastal lifestyle with beaches, outdoor recreation, restaurants, and a strong community feel.