Client Success Associate

Job Description

Job Summary

We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Schedule and manage field technicians (photographers)

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledgeQualifications

High school diploma/GED (College Degree Preferred)

Previous experience as a Customer Service Representative or in a similar role

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectivelyBenefits/Perks

Competitive Compensation with Annual Pay Increases and Bonuses

Paid Time Off

Career Growth Opportunities

Weekly Team Building Lunches and Events

Full-time