IT Technician

IT Technician

Cameron, LA

This role will require onsite support, and schedule will involve working 7 days on – then have 7 days off

Role: that is a Help Desk, Service Desk type resource that has Apple and Windows experience

Responsibilities:

Provide insightful advice and hands-on technical support to employees

Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again

Triage requests accordingly to our 3rd party IT provider

Teach and train employees on new applications or hardware as requested

Provide support for on-boarding and off-boarding new and departing employees

Qualifications:

2+ years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)

Certification in Apple products and devices preferred

A blend of Mac and Microsoft support skills desired

Strong problem-solving skills

Excellent verbal and written communication skills

Success in team environments, demonstrating shared responsibility and accountability with other team members

Comprehensive understanding of operating systems, including macOS and Windows