Account Support Representative - Troubleshooting Customer Support

Job Description

Industry leader in first response equipment is searching for experienced Customer Support Representatives to join a growing team focused on delivering outstanding customer experiences. If you enjoy assisting others, resolving issues, and working through technical challenges, this could be a great fit!

ONSITE position in Columbus, OH

Monday through Friday 8:30 AM to 5:00 PM

Additional overtime hours may be required during busy periods, with up to two extra hours per day

Future scheduling could include evening shifts and rotating weekend coverage

$19 - $20/hr DOE

Key Responsibilities

Respond to customer inquiries via phone and email

Guide customers through product and equipment troubleshooting

Investigate concerns and provide timely, accurate resolutions

Maintain detailed records of customer interactions

Navigate multiple applications and resources to identify solutions

Deliver courteous, professional, and customer-focused service with every interaction

Needed Qualifications

Prior experience in a customer service or support role

Technical support or troubleshooting experience is beneficial

Strong analytical and problem-solving abilities

Ability to communicate complex information in a clear, easy-to-understand manner

Excellent written and verbal communication skills

Work Environment

Dynamic, customer-focused setting

Consistent phone and email activity throughout the day

Multi-monitor workstation

Team-oriented and collaborative culture

Interested?

Full-time