IT Change Manager (Change Enablement)

Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in.

As an IT Change Manager / Change Enablement Manager, you will take on a key role within our Enterprise Service Management team. You will help ensure that changes to our IT services, systems and infrastructure are implemented in a transparent, risk-aware and controlled way.

For us, Change Management is not about unnecessary bureaucracy or simply controlling changes. Your goal is to enable change in a safe, efficient and pragmatic way.

Your responsibilities will include:

Managing and continuously improving our Change Enablement process

Supporting Change Owners in planning, assessing and implementing changes

Reviewing Change Records for completeness, risks, impact, testing, rollback planning and required approvals

Coordinating and facilitating our Change Advisory Board (CAB)

Creating transparency around upcoming changes and maintaining the Change Calendar together with the relevant teams

Identifying potential conflicts, dependencies and risks between planned changes at an early stage

Coordinating Standard, Normal and Emergency Changes according to their respective requirements

Working with IT teams to establish appropriate Standard Changes for recurring, low-risk activities

Coordinating Post Implementation Reviews and deriving improvement actions from failed or problematic changes

Analysing relevant metrics and continuously improving our Change Reporting

Supporting compliance with governance, ISO 27001 and audit requirements

Creating clear guidelines and templates and helping our IT teams apply the Change process correctly and pragmatically

Work closely with IT Operations, Service Owners, System Owners, Incident Management, Configuration Management, Cyber Security and other ITSM and ESM functions.

What You Can Expect

You will become part of our Enterprise Service Management team and work at an important interface between IT Operations, Governance and Service Management.

Our ITSM and ESM environment already includes established processes such as Incident Management, Request Management, Change Enablement and Configuration Management, supported by a central Enterprise Service Management platform.

At the same time, we are continuously developing our Service Management capabilities.

Our current and future topics include:

Standardisation and automation of IT services

Continuous development of our ITSM processes

Expansion of reporting and data-driven process management

Further development of our CMDB and Service Management capabilities

Stronger integration between systems

Compliance by Design

Enterprise Service Management beyond traditional IT processes

This means you will not simply take over an existing process. You will have the opportunity to actively shape the future development of our Change Management and Change Enablement capabilities.

This Role Is a Good Fit for You If …

you enjoy bringing structure to complex changes

you believe processes are important, but do not think that more bureaucracy automatically leads to better results

you can support technical specialists while keeping governance and risk in mind

you enjoy facilitating discussions, coordinating stakeholders and bringing different perspectives together.

you want to take ownership and actively develop a central ITSM process.

You already have experience in IT Service Management, IT Operations, IT Change Management or IT Process Management and are ready to take responsibility for a central ITSM process.

An ITIL certification as well as experience with ISO 27001, ISMS, IT Governance or audit requirements is an advantage, but not mandatory.

A good understanding of Change Management / Change Enablement

Knowledge of the relationships between Change, Incident, Problem and Configuration Management

Experience working with technical teams and different stakeholder groups

The ability to facilitate meetings in a structured way and prepare decisions

Strong analytical skills and a structured, independent way of working

A pragmatic approach to processes, governance and standards

Confident and professional communication skills, even when dealing with different interests and priorities

Your Language Skills

We work in an international environment with distributed teams.

For this position, you therefore need:

Good German skills, both written and spoken

Very good English skills, both written and spoken

You should be comfortable facilitating meetings, coordinating stakeholders and discussing processes in German while also being able to work effectively in an international English-speaking environment.

Your Experience with ITSM Tools

Experience with an IT Service Management platform is an advantage, for example:

Ivanti Neurons for ITSM / Ivanti Service Manager

ServiceNow

Jira Service Management

BMC Helix

Matrix42

or comparable solutions

Experience with Ivanti is welcome, but explicitly not a requirement.

For us, your understanding of ITSM processes is more important than experience with a specific tool.

To ensure your work-life balance, we offer the option of mobile working

We promote your professional and personal development through individually tailored student mentoring

Make valuable contacts within Drees & Sommer and expand your professional network

Modern workplace and equipment; Teams meetings and participation in corporate workshops

Receive compensation that gives you financial independence during your studies