Assistant Manager

Zaxby's is seeking an Assistant Manager to help lead daily operations in our fast-casual chicken restaurant. You'll support the General Manager by supervising shifts, delegating tasks, and ensuring food quality, speed of service, and cleanliness meet Zaxby's standards. Responsibilities include coaching and motivating team members, handling guest concerns with Southern hospitality, managing cash and inventory, and upholding food safety procedures. Ideal candidates bring prior restaurant or retail leadership experience, strong communication skills, and a passion for delivering an enjoyable experience for both guests and staff, with opportunities for advancement.

Responsibilities

Assist the General Manager in overseeing daily restaurant operations and shift execution

Supervise, coach, and motivate team members to deliver friendly, efficient service

Ensure food quality, portioning, and presentation meet Zaxby's standards

Maintain a clean, safe, and welcoming dining, kitchen, and drive-thru environment

Monitor compliance with food safety, sanitation, and health regulations

Handle guest feedback and resolve complaints with professionalism and hospitality

Support cash handling, deposits, and accurate reconciliation of daily sales

Assist with inventory counts, ordering, and waste management to control costs

Help create and manage shift schedules to ensure proper staffing levels

Train new hires on procedures, service standards, and company culture

Required Skills

Restaurant operations

Shift scheduling

Cash handling and POS systems

Food safety and sanitation

Inventory management

Customer service

Team leadership

Conflict resolution

Training and coaching

Basic Microsoft Office or similar tools

Permanent