Technical Support Specialist

Job Description

Technical Support Representative

Columbus, OH $19/hr Temp-to-Hire 5 Openings

We're hiring Technical Support Representatives to provide phone and email support for customers and retail partners. Responsibilities include troubleshooting generators/equipment, resolving customer concerns, and delivering excellent customer service.

Schedule: Monday-Friday, 8:30 AM-5:00 PM, with mandatory OT during peak season.

What We're Looking For:

Customer service or call center experience

Strong problem-solving and troubleshooting skills

Technical aptitude and ability to read manuals/schematics

Empathy and professionalism when handling difficult customer situations

Work Environment:

Average 70-100 customer contacts/cases daily

Utilize Contivio, NetSuite, and Microsoft Office

3-screen workstation setup

Excellent Benefits Upon Hire!

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Full-time