Business Process Associate I

Responsible for providing accurate data entry necessary to the needs of the organization and its clients.

Responsibilities

Data Entry

Encodes information into various automated systems by adhering to Crawford's standard operating procedure (SOP) with regards to data entry

Checks data initially entered for accuracy and completeness

Communicates with concerned person/s to request additional information or to confirm for corrections if necessary

Complies with the given turnaround time to accomplish the entry of information into the system

Business Process Support

Routes certain processes to other Business Process Associates if needed or as assigned

Responds to any queries regarding matters of work in a customer-oriented approach

Refers matters beyond limits of authority and expertise to immediate superior for direction

Upholds the Crawford Code of Conduct by protecting the confidentiality of information

Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

Qualifications

Bachelor's degree in any related course.

Zero to one (1) year of data entry, administrative and/or database management work experience.

Proficient typing skills.

Good communication skills.

Proficient in word processing and spreadsheet softwares.

Ability to multi-task, prioritize and manage time effectively.

Keen attention to details in order to produce quality output.

Maintains high degree of professionalism and confidentiality.

Interpersonal skills - Able to work independently and as a team member.