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Dencom Consultancy and Manpower Services
Makati, National Capital Region, Philippines
December 03, 2018



Human Resources

1. Directly establish communication with personnel and attends meetings of managers, supervisors, and work units to facilitate effective interpersonal communication among participants and to ascertain human relations and work related problems that adversely affect employee morale and establishment productivity;

2. Evaluates human relations and work related problems and meets with supervisors and managers to determine effective remediation techniques, such as job skill training or personal intervention, to resolve human relations issues among personnel;

3. Develops and conducts training to instruct establishment managers, supervisors, and workers in human relation skills, such as supervisory skills, conflict resolution skills, interpersonal communication skills, and effective group interaction skills;

4. Conducts orientation for newly hired personnel;

5. Schedules individuals for technical job-related skills training to improve individual work performance;

6. Actively participates in resolving labor relations issues;

7. Screens applicants for training programs and manpower requirements;

8. Updates Management on Employee Master List;

9. Does the recruitment, orientation, integration and deployment of new hires and ensuring that their pre-employment requirements have been submitted;

10. Prepare the documentation for incident reports prior to Administrative Hearing;

11. Consolidates and follow-up on Performance Appraisals;

12. Monitors Government Mandated Benefits are remitted on time;

13. Spearhead the implementation of the Code of Discipline in compliance with Philippine Labor Law.

14. Develops, implements and ensures application of policies, regulations and standards relating to occupational health & safety.

15. Formulates and recommends HR policies & objectives that will establish a positive employer-employee relationship & promote a high level of employee motivation that comply with policies, procedures, programs and laws.

16. Plans, develops, implement and administer programs, procedures & guidelines to help align staff with the strategic goals of the company.

17. Perform other tasks that may be assigned from time to time.


1. Manage the proper maintenance of the fixed assets of the company including but not limited to office and facilities, as well as the office equipment.

2. In charge of the Security and Janitorial requirements of the company by ensuring that security measures are properly implemented and efficient facilities housekeeping is implemented.

3. Coordinates with the labor contractors with regard to disciplinary actions, evaluation of contract employees, as well as review and implement the service contracts.

4. Review petty cash expenses, requests for advances, liquidation of expenses, and purchase requests of the Departments for approval by the Executive Director.

5. Direct and coordinate with the Community Relations Officer (CRO) in the establishment of programs for Corporate Social Responsibility (CSR).

6. Other works that management may deem as necessary.


Must attain at least College level of Education in Human Resources, Psychology, Business Administration or other related courses.

Proficient and advanced knowledge in MS Office (Excel & Word) and must know how to trouble shoot computer problems.

Can do multi -task and has strong analytical acumen.

Has at least 5 years BPO experience, in a collections agency (advantage)

Has at least 3 years in a progressive leadership role

Experience in ISO Certification

Knowledgeable in various HR functions (Rewards Management, LR/ER, Performance Management, Training, Learning & Development, Organizational Development, People Management, HRIS)

Must have a high level of interpersonal skills

Must have some level of industry certification

Must have skills in using data and analysis to solve and address HR problems

Demonstrate advanced financial management and budgeting skills

Excellent active listening, negotiation and presentation skills

Strong attention to detail, intellectual curiosity and creativity

Proven work ethic

In -depth knowledge of labor law & HR best practices.

Good communication skills (both written and oral)