Technical Support

Job Description

Required Qualifications:

2–5 years of experience in customer service, service desk, or technical support

Strong communication and interpersonal skills

Experience handling inbound calls in a fast-paced environment

Basic understanding of IT systems, hardware, and software troubleshooting

Ability to work under pressure and manage multiple tasks

High attention to detail and strong problem-solving skills

Self-motivated with the ability to work independently

Preferred Qualifications:

Experience in a Service Desk or IT Support role

Familiarity with ticketing tools (ServiceNow, Remedy, etc.)

Knowledge of Windows OS, MS Office, Active Directory, VPN, and networking basics

Understanding of ITIL processes