MANAGER IN TRAINING

Store Manager

The Store Manager has full responsibility for the overall performance, operations, and profitability of the store. This role provides leadership and direction to all store team members, including hiring, training, scheduling, performance management, and development. The Store Manager ensures the consistent execution of True North standards by maintaining a fast, friendly, and clean environment while overseeing staffing, inventory, labor, cash controls, safety, and facility maintenance. The Store Manager is accountable for achieving operational, financial, and customer service goals and serves as the primary liaison between the store and the Zone Manager.Essential Functions

Ensure delivery of exceptional customer service in accordance with company standards

Maintain overall responsibility for store safety, cleanliness, and operational readiness

Lead, train, coach, and develop team members to meet performance expectations

Ensure compliance with company policies, procedures, safety standards, and legal requirements

Plan, assign, and manage staffing levels and schedules to meet business needs

Monitor and address team member performance, including recognition and corrective action

Maintain consistent communication with team members through daily directions and scheduled meetings

Respond to emergencies to ensure the safety and security of guests, team members, and assetsStore Leadership & Management

Provide overall leadership and accountability for store operations and results

Recruit, hire, onboard, train, and retain a high-performing store team

Set clear expectations, goals, and priorities for Assistant Managers, Shift Managers, CSRs, Food Service Cook, and the Food Service Lead

Conduct performance evaluations and address performance issues in a timely and professional manner

Foster a positive, inclusive, and results-driven work environment

Ensure effective succession planning and development of future leadersCustomer Service

Ensure consistent delivery of a fast, friendly, and clean customer experience

Address escalated customer complaints and resolve issues within company guidelines

Monitor customer service trends and implement improvements as needed

Serve as a role model for service excellence and brand standardsSales, Cash Controls & Asset Protection

Promote customer loyalty and enroll customers in the rewards program

Address escalated customer complaints and resolve issues within company guidelines

Monitor customer service trends and implement improvements as needed

Serve as a role model for service excellence and brand standardsStore Operations & Merchandising

Ensure store, fuel, and food service operations meet company standards and regulatory requirements

Oversee inventory management including ordering, receiving, audits, rotations, and shrink control

Conduct regular audits of high-risk inventory including lottery, tobacco, and controlled items

Monitor in-ground gasoline storage inventory

Review DVR and other monitoring systems to ensure safety and operational compliance

Ensure merchandising standards and planograms are executed consistentlyFacilities, Safety & Maintenance

Maintain the safety, cleanliness, and appearance of all interior and exterior store areas, including restrooms, sales floor, fuel areas, parking lot, and surrounding grounds, in accordance with brand standards.

Identify, troubleshoot, and report maintenance and equipment issues in a timely manner

Coordinate with maintenance and vendors to resolve facility issues

Ensure compliance with safety procedures, emergency protocols, and environmental requirementsAdministrative & Financial Responsibilities

Manage labor budgets and scheduling to align with business needs

Run and review operational and financial reports

Reconcile store documentation and ensure accurate recordkeeping

Oversee banking procedures and ensure deposits are completed in accordance with company policy

Maintain required documentation and reporting including PDI and compliance reportingRequirements

Ability to lead and manage store operations independently

Strong organizational, communication, and problem-solving skills

Ability to analyze performance data and make sound business decisions

Ability to follow and enforce company policies, procedures, and safety standards

Maintain proper uniform and professional appearance standards

Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.

Must possess and maintain a valid driver's license

Must have access to a reliable vehicle for banking and business purposes

Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)Education and Experience

Must hold a high school diploma or equivalent

Prior customer service or cashier experience

Previous experience supervising othersPhysical Requirements

Ability to stand or walk for extended periods of time

Ability to bend, reach, and perform repetitive motions

Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds

Ability to drive a vehicle

Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditionsWork Environment

Fast-paced convenience store environment with frequent customer interaction

Indoor and outdoor work conditionsRequired Travel

Banking purposes

Assisting other store locations

Required training classes

Manager meetings

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.

Permanent