Certified Medical Assistant Certified Nursing Assistant Registered

Description:

JOB SUMMARY

The Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA) is a clinical professional who provides patient care within CMA/CNA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance.

The Registered Medical Assistant (RMA) is a clinical support professional who performs administrative and clinical duties within the scope of practice to support physicians and healthcare teams in a specialty outpatient setting. The RMA contributes to safe, efficient, and compliant patient care through accurate documentation, procedural support, and effective communication.

RESPONSIBILITIES

Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Responsibilities

Clinical Patient Care

Assist patients by providing information, support, and professional customer service

Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs

Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed

Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up

Administer medications as directed by the provider and within CMA/CNA scope of practice

Training & Onboarding (Direct Hire Component)

Support structured onboarding of newly hired medical assistants

Reinforce clinic standards related to documentation, infection control, and workflow expectations

Assist leadership in validating competencies and ensuring adherence to clinic protocols

Promote accountability and teamwork within the medical assistant team

Clinical Workflow & Documentation

Document patient care, communications, injections, and education accurately in the EMR (TouchWorks)

Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance

Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol

Manage administrative tasks including reports, patient communications, and daily clinical workflows

Recognize and respond to patient emergencies according to facility policy

Safety, Compliance & Environment

Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies

Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol

Ensure patient and staff safety, including safe transport and assistance with ambulation

Registered Medical Assistant (RMA) Responsibilities

Clinical Patient Support

Verify patient identity and obtain medical histories, medications, allergies, and vital signs

Prepare patients and exam rooms for procedures

Assist physicians during examinations and office procedures

Perform delegated clinical tasks within RMA scope of practice, including wound care, injections (as permitted), suture/staple removal, specimen collection, and patient education

Documentation & Workflow Management

Maintain accurate, timely, and confidential documentation in the EMR

Ensure documentation supports appropriate coding and charge capture

Manage prescription refill requests and post-operative follow-up communication per provider direction

Document patient communications and clinical tasks in accordance with clinic standards

Equipment, Safety & Compliance

Maintain clean and organized exam rooms, equipment, and supplies

Follow infection control standards, OSHA guidelines, and PPE requirements

Ensure proper disposal of biohazard materials

Assist with safe patient transport and mobility

Administrative Support

Complete charge tickets and support coding processes

Assist with clinical reports and task management

Perform additional duties as assigned to support clinic operations

CHARACTERISTICS

Certified Medical Assistant (CMA) / Certified Nursing Assistant (CNA) Characteristics

Demonstrates professionalism, reliability, and strong interpersonal skills

Tactful, empathetic, and attentive to patient needs

Demonstrates professional and effective communication in person and via phone

Uses discretion, sound judgment, and maintains confidentiality

Establishes credibility with physicians, staff, and patients

Organized, resourceful, able to multitask, and takes initiative

Committed to quality improvement and operational consistency

Collaborates effectively within a multidisciplinary clinical team

Maintains a professional appearance and demeanor

Registered Medical Assistant (RMA) Characteristics

High energy, professional, and patient-focused

Strong interpersonal and communication skills

Maintains confidentiality, discretion, and sound judgment

Organized, adaptable, and able to multitask effectively

Team-oriented with a positive attitude and initiative

Well-groomed and represents the clinic professional Requirements:

QUALIFICATIONS (CMA/CNA)

Graduation from an accredited Medical Assisting or Nursing Assisting program

Current Medical Assistant (CMA) or Nursing Assistant (CNA) credential in good standing

Current Basic Life Support (BLS) certification

Minimum of 1–2 years of clinical experience preferred

Knowledge of infection control, sterile technique, and clinic-based health and safety precautions

Ability to use and apply medical terminology accurately

Demonstrated understanding of clinical workflows and documentation standards

Strong communication skills with patients, providers, and staff

QUALIFICATIONS (RMA)

Graduation from an accredited Medical Assisting program

Current Registered Medical Assistant (RMA) credential in good standing

Current Basic Life Support (BLS) certification

Knowledge of infection control and sterile technique

Proficiency in EMR systems and clinical documentation

Strong understanding of clinical workflows

Clear and professional communication skills

PHYSICAL REQUIREMENTS

Sitting: Occasionally

Standing: Frequently

Walking: Frequently

Carrying/Lifting: Occasionally (up to 35 pounds)

Stooping/Kneeling: Frequently (CMA/CNA) Occasionally (RMA)

Other: N/A

PIe2adea2fdd91-31181-41259476

Full-Time