Medical Coordinator

Description:

JOB SUMMARY

The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.

As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department.

RESPONSIBILITIES

Patient Access & Communication

Answer incoming calls using approved scripting and route clinical inquiries per clinic policy

Escalate urgent requests immediately and return non-urgent calls within one business day

Register new patients and verify demographic and insurance information

Provide appointment instructions, directions, and pre-visit preparation guidance

Maintain accurate message documentation and communication with providers and staff

Insurance Verification & Authorization

Verify insurance eligibility and benefits prior to scheduling

Assess referral requirements and contracted carrier participation

Complete pre-certifications and communicate with insurance carriers

Coordinate with financial counselors regarding patient financial responsibility

Ensure accurate documentation to support compliant billing practices

Surgery Scheduling & Care Coordination

Schedule surgical procedures, diagnostic testing, and related appointments

Ensure completion of pre-operative documentation and required authorizations

Enter and track provider orders through completion

Monitor pending results and notify appropriate staff of delays

Provide coverage for the Surgical Coordinator as needed

Administrative & Operational Support

Process incoming/outgoing faxes and maintain documentation logs

Manage provider schedule changes and communicate updates appropriately

Perform general administrative duties to support clinic efficiency

Support standardized workflows and departmental performance expectations

CHARACTERISTICS

Professional, courteous, and patient-centered

Demonstrates strong organizational and multitasking abilities

Maintains composure in high-volume environments

Exercises sound judgment and discretion

Reliable and accountable for workflow accuracy

Committed to confidentiality and HIPAA compliance

Proactive and solution-oriented with a team mindset Requirements:

QUALIFICATIONS

High school diploma or equivalent; associate degree or higher preferred

Minimum of 1–2 years of experience in medical scheduling, registration, or referral coordination preferred

Demonstrated knowledge of insurance processes, including verification and authorization requirements.

Proficiency in EMR systems, patient portals, and office communication tools.

Strong organizational skills with attention to detail and accuracy

Clear and professional verbal and written communication skills

Physical Requirements

Sitting: Frequently

Standing: Occasionally

Walking: Occasionally

Carrying/Lifting: Rarely (up to 35 pounds)

Stooping/Kneeling: Rarely

Other: N/A

PI919c290f842f-

Full-Time