Medical Coordinator

Description:

JOB SUMMARY

The Direct Hire Medical Coordinator is responsible for patient access, appointment scheduling, referral coordination, insurance verification, and administrative workflow support within a multi-specialty clinic. This role ensures accurate patient registration, insurance processing, and care coordination to support provider productivity, regulatory compliance, and operational efficiency.

As a direct hire team member, the Medical Coordinator reinforces standardized scheduling practices, documentation accuracy, and consistent front-end workflow performance across the department.

RESPONSIBILITIES

Patient Access & Communication

Answer incoming calls using approved scripting and route clinical inquiries per clinic policy

Escalate urgent requests immediately and return non-urgent calls within one business day

Register new patients and verify demographic and insurance information

Provide appointment instructions and pre-visit guidance

Maintain accurate message documentation and communication logs

Insurance Verification & Referral Coordination

Assess insurance requirements, including referral needs and contracted carrier participation

Verify eligibility and benefits prior to scheduling

Complete pre-certifications and communication with insurance carriers as required

Coordinate with financial counselors regarding patient financial responsibility

Ensure accurate documentation to support compliant billing practices

Order Management & Care Coordination

Enter and track provider orders to completion

Monitor pending test results and notify appropriate staff of delays

Coordinate follow-up appointments and services as needed

Process referrals according to clinic and department policies

Administrative & Operational Support

Process incoming and outgoing faxes and manage documentation logs

Communicate the providers’ schedule changes appropriately

Perform general administrative duties to support clinic efficiency

Support standardized workflows and departmental performance goals

CHARACTERISTICS

Professional, courteous and patient centered

Strong organizational and multitasking abilities

Maintains composure in high-volume environments

Exercises sound judgment and discretion

Reliable and accountable for workflow accuracy

Committed to confidentiality and HIPAA compliance

Proactive and solution-oriented with a team mindset Requirements:

QUALIFICATIONS

High school diploma or equivalent; associate degree preferred

Minimum of 1–2 years of experience in a medical office, patient registration, or referral coordination preferred

Demonstrated knowledge of insurance verification and authorization requirements

Proficiency in EMR systems, patient portals, and office communication tools

Strong organizational skills with attention to detail

Clear and professional verbal and written communication skills

PHYSICAL REQUIREMENTS

Sitting: Frequently

Standing: Occasionally

Walking: Occasionally

PI607ed0a2750a-

Full-Time