Field Operations Manager

Lessen is the tech-enabled, end-to-end property service provider transforming how commercial and residential real estate services are delivered and managed at scale. Their technology platform provides data-driven insights for investors, owners, managers, and service providers, leveraging a network of over 30,000 vetted vendors serving clients with over 1 million properties and completing 3.5 million work orders annually.

What You'll Do:

Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor.

Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors.

Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work.

Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections.

Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation.

Enhance the effectiveness of Lessen’s technology solutions through increased adoption by directly demonstrating the platform’s value to both customer and vendor.

Build and maintain professional relationships with clients to understand their operational needs and assist in the development and implementation of solutions.

Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations.

Maintain cognizance of work being done by third-party vendors at client sites, such as new build construction projects, branch decommissionings, or other projects falling outside Lessen’s scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio.

Perform non-maintenance tasks related to facilities management as approved by the Director of Operations.

Demonstrate Lessen’s commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits.

In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing.

Communicate findings and recommendations based on client data clearly, coupling insights with actionable conclusions to drive business decisions.

Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team.

Foster a positive team environment and may provide coaching or mentoring to team members.

Ensure confidentiality and accuracy of internal and external data.

Perform ad-hoc projects and other duties as assigned.

This position is remote and requires up to 60% travel within the assigned geographic area of responsibility.

What You'll Need:

Possess specific knowledge of facilities management and general knowledge of building maintenance trades.

Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.

5+ years of experience in facilities management, maintenance management, or building maintenance trades required.

Bachelor’s Degree.