Scheduler/Telephone Operator

Patient Service Specialist/Scheduler/Telephone Operator

We are looking for a full-time Patient Service Specialist/Scheduler/Telephone Operator to join our top notch professionals at our Spring Office!

20639 Kuykendahl Rd Suite 200 Spring, TX 77379

Hours: 8:00 AM to 5:00 PM

Job Summary:

Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner. Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions/job duties involving check in/check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.

Essential Duties:

Primarily telephonic customer service representative for SROSM

Screens solicitors for relevance to organization needs

Responds promptly to patient needs and requests.

Professionally answer telephone calls and routes them appropriately, offering voicemail, paging, or redirection of calls as needed

Assists patients with insurance papers and billing questions.

Prints out all necessary forms for patient charts and clinic staff.

Schedule and reschedule patient's appointments per established provider protocols

Update patient information as needed in EMR, Athena preferred.

Assist with benefit verification processes as needed

Perform other miscellaneous office/clerical duties as needed.

Requirements:

Education and Qualifications:

Basic knowledge of ICD-10 coding, preferred

Experience with operator processes

Bilingual preferred (English/Spanish)

2 years' experience in a medical office environment preferred.

Familiarity with computers, office equipment, and medical/insurance software.

Basic office skills such as typing and filing.