Loan Servicing Coordinator III

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

The Loan Servicing Coordinator is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.

Essential Functions

Complete new loan set-up, funding, and post-closing review

Post loan transactions for all product types

Perform loan maintenance in the core system as needed or directed

Complete work to meet the established service level agreements and benchmarks

Prepare and process payoff quotes and payoff transactions

Respond to customer inquiries with exemplary customer service in the established timeframe

Process loan modifications

Review and quality check ARM Rate Notice Report adjustments to be made when necessary and correspondence sent to borrower

Monitor and reconcile reports as they apply to Small Business or Commercial Loans and perform follow up as necessary with internal and external business partners

Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans

Ensure total document and data integrity attributes to comply with CECL data points

Train new hires to ensure consistency and standardization in servicing commercial loans

Responsible for reconciliation of General Ledger accounts and daily balancing

Monitor collateral records

Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management

Prepare applicable release documents as needed

Establish and maintain loan collateral records in the core system

Process loan Line of Credit Renewals

Process the paid commercial loan report

Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts

Research and process more complex UCC continuations

Provide support for testing new products and services

Manage and distribute all servicing workflows and services

Serve as point person for gathering audit data requested by management

Validate year end reporting

Provide back-up support to Collateral and Origination areas

Research and correct errors as applicable

Coach and mentor less experienced team members

Ensure accuracy while meeting the established service level agreements and benchmarks

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Education, Experience and Skills

High school diploma or equivalent

Associate's degree in a related field

3-5 years of customer service experience

6-8 years of commercial or small business loan experience

Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues

Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation

Knowledge of appropriate loan servicing support systems

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.