Take the Next Step TTEC Bacolod Chat TSR Package

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Technical Support Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You'll Do

Do you enjoy solving technical problems while helping customers As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels.

During a Typical Day, You'll

Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting

Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations

Guide customers through step-by-step solutions with clear and professional communication

Document customer interactions and resolutions accurately in the system

Escalate unresolved or complex technical concerns to the appropriate support teams

What You Bring to the Role

Completed at least Senior High School with background in IT-related courses.

Background in technical support or troubleshooting experience but not required, BPO experience is an advantage

Basic knowledge of email systems, internet troubleshooting, and computer navigation

Strong communication, customer service, and problem-solving skills

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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