Operations & Customer Engagement Support - Stranger Soccer (Houston

About Stranger Soccer

Stranger Soccer is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

The Role

The selected candidate will support the License Owner in growing Stranger Soccer’s presence in Houston, Texas through operations support, customer engagement, and digital marketing activities.

Key Responsibilities

Operations & Back-office Support

Handle customer service inquiries and support day-to-day back-office operations

Assist in general operational tasks and admin updates as needed

Maintain availability and operational support within CST/CDT time zone

Customer Communication

Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications

Ensure clear and consistent communication with users and players

Social Media Support

Create basic social media content (videos, posts, captions)

Support posting and updating of social media accounts

Assist in maintaining online presence and community engagement

Requirements

Experience in operations, sales, marketing, or customer service is an advantage

Basic knowledge of social media content creation and management

Good English written and verbal communication skills

Conversational to fluent Spanish proficiency (written and spoken)

Responsible, responsive, detail-oriented, and team-oriented

Interest in football is a BIG PLUS!