Customer Relationship Manager

We are hiring a Customer Relationship Manager to manage customer relationships, business development, order management, and logistics coordination.

Key Responsibilities:

- Identify prospective customers, markets, and business opportunities.

- Manage leads, customer meetings, quotations, RFQs/RFPs, and sales contracts.

- Coordinate samples, trials, approvals, and commercial orders.

- Manage customer POs, production, inventory, dispatch, and delivery schedules.

- Handle shipment documentation and customer-specific logistics requirements.

- Provide order/shipment updates and resolve customer issues.

- Coordinate with Finance for invoicing and receivables.

Requirements:

- 3–6 years of experience in Customer Service, Business Development, Marketing, Order Management, Logistics, or Commercial Operations.

- Strong communication, coordination, analytical, and problem-solving skills.

- Proficiency in MS Office and familiarity with ERP/CRM systems.

- Manufacturing/B2B experience preferred.

- Bachelor’s/Associate degree in Marketing, Business Administration, Supply Chain, Logistics, or related field.