IT Help Desk Specialist

We are seeking a dependable and customer-focused IT Help Desk Specialist to provide technical assistance to employees and help keep day-to-day technology operations running smoothly.

This is an excellent opportunity for someone with previous IT support experience, as well as candidates with strong technical skills who are looking to grow their career in information technology. The ideal candidate enjoys troubleshooting problems, helping others, and finding practical solutions.

Responsibilities

Provide first-level technical support to employees by phone, email, chat, or other support channels.

Troubleshoot common hardware, software, network, and account-access issues.

Assist users with computer setup, applications, printers, peripherals, and basic connectivity problems.

Create, update, and manage support tickets accurately.

Document technical issues, troubleshooting steps, and resolutions.

Assist with password resets, account access, and basic user administration.

Escalate complex technical issues to the appropriate IT team when necessary.

Help employees understand and use company technology and software.

Assist with onboarding and offboarding technology-related tasks.

Maintain a professional and helpful approach when working with users.

Follow established IT procedures and security practices.

Contribute to improving internal technical support processes.

Qualifications

Previous IT, Help Desk, Technical Support, Customer Support, or related experience is preferred but not required.

Basic understanding of computers, operating systems, software, and networking.

Strong troubleshooting and problem-solving abilities.

Excellent communication and customer service skills.

Comfortable learning new software and technology.

Strong attention to detail and organizational skills.

Ability to prioritize multiple support requests.

Ability to work independently and as part of a team.

A positive attitude and willingness to learn.

Preferred Experience

Experience with any of the following is a plus:

Windows or macOS

Microsoft 365

Google Workspace

Active Directory or identity-management tools

Help desk/ticketing systems

Remote desktop support

Basic networking and connectivity troubleshooting

Hardware and peripheral support

User account administration

What We Offer

Full-time employment opportunity

Remote work flexibility

Supportive and collaborative work environment

Training and professional development opportunities

Opportunities for career growth

Variety of technical support responsibilities

Opportunity to build valuable IT experience