Client Care Representative

Job Description

Benefits:

Bonus based on performance

Health insurance

Opportunity for advancement

Competitive salary

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Updates clients accounts with proper information

Outbound calling to customers for service reminders

Light email marketing and online marketing duties

Light Administrative duties

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Good conflict resolution skillsBeneficial Skills and Experience

Proficiant with Service Titan CRM

Proficiant in Excel

Sales Expierence

Expierence working within a franchise system or Plumbing and Trades Industry

Marketing content creation and execution (online and email)

Full-time