Virtual Member Services Associate

Position Overview

AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance options. You will meet with clients virtually, help identify their needs, and provide clear education about life, supplemental health, and accident insurance.

This remote role offers a supportive environment with warm leads, training, coaching, and the opportunity to grow professionally.

Responsibilities

Connect with members and prospective clients through company-provided warm leads

Schedule and conduct virtual appointments

Complete client-focused needs assessments

Explain life, accident, and supplemental health insurance options

Help clients understand coverage choices and available benefits

Provide responsive follow-up and client support

Maintain organized client records and documentation

Participate in training, coaching, and team meetings

What We Offer

100% remote role

Warm leads supplied by the company

Weekly compensation

Unlimited earning potential

Medical insurance premium reimbursement

Comprehensive online training

Daily coaching and mentorship

Performance incentive opportunities

No overhead expenses

Union representation through OPEIU Local 277

Career growth opportunity with a stable organization serving members for 70 years

Qualifications

Excellent verbal, written, and listening skills

Strong interpersonal and customer-service abilities

Detail-oriented and dependable

Comfortable with computer systems and virtual meeting tools

Self-motivated and coachable

Able to work independently while collaborating with a team

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States

• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace

• Complete required training and participate in virtual meetings

• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.