Veterinary Client Service Representative

Veterinary Client Service Representative

Overview Veterinary Client Service Representative Powell, Ohio The phone's ringing, the lobby's got three wagging tails and one very unimpressed cat in a carrier, and you're still smiling by 9am, checking in a nervous new patient with a joke that actually lands. That's a normal Tuesday at Animal Hospital of Shawnee Hills.

About the Practice Animal Hospital of Shawnee Hills has served the Powell, Ohio community since 2012, and the team takes its work seriously without taking itself too seriously. Our hospital is AAHA accredited, putting it among just 15% of veterinary hospitals nationally to earn that distinction, and it's a certified Cat Friendly Practice with several Fear-Free Certified team members on staff. Services range from preventive and wellness care to surgery, hospitalization, and end-of-life care, all backed by modern technology and a genuinely close-knit team. We're looking for a Veterinary Client Service Representative to join that team, someone ready to bring warmth, organization, and a little personality to the front desk. This is a place where good medicine and a good sense of humor are expected to coexist.

What You'll Help Make Possible

A front desk experience that makes clients feel welcomed, heard, and never rushed

A lobby that stays calm and organized even when the phones are ringing and the schedule is full

Pet parents who leave feeling confident and cared for, even on their hardest days

A team that can focus on medicine because the front of house is running smoothly

What We're Looking For

Required:

1-2 years of experience in a veterinary or customer-service setting

Strong organizational skills and attention to detail

Comfortable navigating digital systems and patient charts

Preferred:

A calm, upbeat presence during busy stretches

A sense of humor and genuine enjoyment of working with people and pets

Schedule

Full-time, Swing shift

8.5-hour shifts

Rotating weekends

No holiday shifts required

Compensation The pay starts at $16 per hour, based on experience, skills, and credentials.

Perks+Benfits

Competitive pay based on experience

Medical, dental, vision, and life insurance

Free virtual mental health services for your household (ages 13+)

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts for your personal pets

PTO, floating holidays, parental leave, and military leave

A robust Employee Assistance Program covering finances, wellness, and everything in between

Access to Encore Vet Group's library of training, CE, and career development resources

A 401(k) with up to 5% company match