Operations Control & Sub-cluster Support Manager

Function - Business Planning & Performance

Reports To - Director, Business Planning & Performance (L5)

Grade - L3 — Manager

Location - Dar es Salaam, Tanzania

Scope - Group-wide — all clusters and sub-clusters

Status - External hire — priority recruitment

Compensation - Net Tsh 9,000,000 – 15,000,000 per annum · 40% variable

About Karimjee Group

Karimjee Group is a 200-year-old East African institution — a diversified conglomerate running three operating clusters (Mobility, Real Estate, Industries) and six group functions under an ambitious five-year growth plan. The Group is in the midst of a significant operating model transformation, transitioning from a fragmented holding structure to a professionally managed, performance-driven institution.

Role Purpose

The Operations Control & Sub-cluster Support Manager is the connective tissue between the Group's performance framework and its operating businesses. You will own the monthly business review process, maintain sub-cluster-level performance tracking, and provide hands-on analytical support to cluster and sub-cluster heads as they operate against their Scorecard commitments. This role exists to ensure that the Group's performance is visible, accurate, and acted upon — every month, without exception.

Key Responsibilities

Performance Monitoring & Business Reviews

Design, own and run the Monthly Business Review (MBR) process across all clusters and sub-clusters, producing a standard pack for each review

Track cluster and sub-cluster performance against Floor / Base / Ceiling Scorecard targets on a rolling YTD basis

Produce a Group-level consolidated performance dashboard for the Director and GCOO each month

Flag performance risks, gate trajectory changes, and rebase triggers in real time

Maintain the Group risk log and escalate HIGH/CRITICAL items per the Compensation Policy rebasing protocol

Sub-cluster Support

Act as the embedded performance partner for sub-cluster heads (L4) across Mobility, Real Estate and Industries

Support sub-cluster heads in building their quarterly KPI targets within the annual Scorecard range

Help sub-clusters prepare business review materials, capital request packs, and gate-progression submissions

Track incubation-stage businesses through their 18-month gate cycle under the GCOO mandate

Operations Control

Maintain the Group's delegation-of-authority (DoA) register and ensure all operational decisions route through the correct approval channel

Monitor operational trigger milestones (once ratified via Strategy v4) and report exceptions to the Director

Coordinate with Legal & Compliance and Shared Services on governance-adjacent operational controls

Support the Director in preparing materials for the Local Investment Committee and EXCO

What We Are Looking For

Essential

3–6 years of experience in management consulting, corporate finance, FP&A, business planning, or a COO/strategy office in a complex multi-business organisation

Strong financial literacy — comfortable reading P&Ls, understanding margin structures, and interpreting management accounts

Experience designing or running performance review processes (MBRs, QBRs, scorecards, dashboards)

Exceptional Excel and PowerPoint skills; ability to turn complex data into crisp executive-ready outputs

Highly organised with a strong sense of operational discipline — this role sets the rhythm for others

Clear, confident communicator who can hold a room of cluster heads to account without direct authority

Preferred

Experience in a conglomerate, private equity portfolio company, or family business undergoing professionalisation

Exposure to East African business environments

Familiarity with OKR or Balanced Scorecard frameworks

Experience working in or alongside a COO office or Group strategy function

What Success Looks Like — Year 1

Monthly Business Review is running on time, every month, with a standard pack that the GCOO relies on

Sub-cluster heads regard you as a genuine partner, not a reporting burden

Gate trajectory is tracked in real time — no performance surprises reach the Director or GCOO without prior warning

The Group risk log is live, current, and used in actual governance decisions

You have built trusted working relationships across all three cluster teams

Committee & Governance Exposure

This role supports the Director's participation in the Local Investment Committee and EXCO as Observer. You will prepare briefing materials, track action items, and maintain the governance rhythm of the function. This is significant exposure for a Manager-grade role and reflects the centrality of this function to Group operations.