Training & Development Officer

In accordance with the policies, procedures, and standards of Crimson Resort & Spa Boracay, and reporting to the Assistant Training Manager, the Training Officer plays a pivotal role in elevating employee skills and performance across the resort. The role is responsible for developing and implementing training programs that support a high-performance culture and ensure service standards consistently meet the resort's expectations.

The Training Officer assesses training needs, designs and facilitates learning programs, and collaborates with management to drive professional growth while aligning all initiatives with the resort's commitment to delivering exceptional guest experiences.

Scope and Responsibilities:

Coordinates and works closely with:

All resort employees

Department Heads

Government Agencies

Universities and Schools

Training Consultants

External Training Providers

Promotion of Learning Culture

Encourage continuous learning and development throughout the organization.

Support employee career growth and professional advancement.

Foster a positive, inclusive, and engaging learning environment.

Promote a culture of lifelong learning and service excellence.

Annual Training Plan and Monthly Learning Calendar

Develop and maintain a comprehensive annual training calendar.

Schedule compliance, operational, leadership, and professional development programs.

Coordinate with departments to maximize attendance while minimizing operational disruptions.

Monitor training schedules and ensure timely implementation.

Facilitation and Training Delivery

Conduct engaging training programs on:

Guest Service Excellence

Leadership

Communication Skills

Health and Safety

Compliance Programs

Resort Standards

Foster an interactive learning environment.

Encourage employee participation, collaboration, and practical application of learning.

New Employee Onboarding

Facilitate new hire orientation and onboarding programs.

Ensure employees are properly introduced to the company culture, policies, and standards.

Support smooth integration of new employees into their assigned departments.

Coordination of Training Logistics

Schedule training sessions and workshops.

Arrange venues, training materials, and learning resources.

Coordinate participant attendance and training requirements.

Ensure minimal disruption to daily operations.

Collaboration and Coordination

Partner closely with:

Human Resources

Department Heads

Resort Leadership Team

External Trainers and Training Providers

Align learning initiatives with departmental goals and organizational objectives.

Coordinate specialized programs when required.

Evaluation and Continuous Improvement

Measure training effectiveness through:

Feedback surveys

Assessments

Training evaluations

Performance metrics

Identify opportunities for program enhancement.

Recommend improvements to training content, delivery methods, and learning strategies.

Ensure continuous improvement and relevance of learning programs.

Documentation and Reporting

Maintain accurate records of:

Training attendance

Learning hours

Completion rates

Certifications

Training evaluations

Prepare and submit regular reports on:

Training outcomes

Employee engagement

Learning effectiveness

Compliance training status

Budget and Resource Management

Assist in developing and managing the training budget in coordination with HR.

Ensure learning programs are delivered within approved budget allocations.

Source cost-effective learning materials and resources while maintaining quality standards.

Monitor training-related expenses.

Employee Development and Engagement

Support the development of talent and succession planning initiatives.

Encourage professional growth through individual development plans.

Recognize employee achievements and learning milestones.

Promote employee engagement through development activities and learning opportunities.

Industry Trends and Best Practices

Research current trends and innovations in training and development.

Benchmark learning programs against hospitality industry best practices.

Recommend new learning methods, technologies, and approaches to improve training effectiveness.

Qualifications:

Bachelor's degree in Business Ad, Hospitality Management, Tourism, or related course

Minimum of 3 years of experience as Training, Learning & Development Officer, or Training Officer

Experience in a 4-star hotel environment is highly preferred

Strong understanding of hospitality operations and service excellence standards.

Competencies and Skills:

Strong organizational and planning skills.

Outgoing, influential, and engaging personality.

Excellent presentation and facilitation skills.

Strong communication and interpersonal skills.

Proficient in creating training materials, posters, and graphic presentations.

Capable of conducting learning needs analysis and training evaluations.

Proficient in Microsoft Office applications and related digital learning tools.

Knowledge of employee engagement and talent development practices.

Ability to collaborate effectively across departments.