Computer Technician - Administrative Support

Job Description

OEA represents more than 100,000 teachers, faculty members and support professionals in Ohio’s public schools, colleges, and universities to help improve public education and the lives of Ohio’s children. OEA members provide a wide range of professional education services in communities throughout the state.

The Ohio Education Association is seeking a person for a challenging and rewarding position as a Computer Technician – Administrative Support. This position is responsible for a variety of technical functions in the Computer Services Department.

Essential Functions:

Provides help desk support and technical assistance to users

Maintains current knowledge of hardware, software, and network technology

Troubleshoots problems with computer network, hardware and software

Assists with setup, configuration and installation of computer equipment

Assists with installation, configuration and upgrade of operating systems and software

Conducts training for staff on computer hardware or software-related topics; prepares written documentation as required

Sets up video conference, laptop and projector for meetings

Significant Duties:

Creates and maintains user accounts

Provides support during the planning, design, research and acquisition of hardware and software system upgrades

Recommends modifications to OEA computing processes and standard operating procedures

Processes invoices for payment

Prepares for and makes arrangements for meetings and conferences

Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail

Attends staff meetings and trainings

Provides input into decision-making as it impacts associate staff functions

Performs duties related to job description

Provides support for organizing plans and practices for engaging members

Maintains confidential records and files

Operates in a collaborative team environment

Qualifications:

Associate’s degree in Computer Science or related field

Proficiency in Microsoft 365 applications and Windows desktop environment, including the ability to support, troubleshoot, and guide staff in the effective use of technology tools and features.

Sharepoint and One Drive support experience

Network and A+ certifications preferred

Three (3) years of computer technical support experience

Advanced skill in use of software applications

Ability to communicate effectively and professionally

Authority and Relationships:

Responsible to the immediate supervisor; recommends policy and procedure changes to and through the immediate supervisor.

OEA is an Equal Employment Opportunity Employer.

Consideration is given to all applicants without regard to age, ancestry, sex, race, color, creed, religion, sexual orientation, gender identity or expression, marital status, national origin, residence, disability, socio-economic status, military status, political affiliation, genetic information; on the basis of pregnancy, childbirth, or related medical conditions; or, degree of association activity.

Full-time