Logistics Coordinator

General Description:

Coordinate and support logistics, traffic, and inventory activities across the business, including inbound/outbound shipment coordination, customs and carrier liaison, and warehouse/inventory accuracy, while also assisting customer service and operations functions alongside the reporting manager for the different business units.

This role is newly created, other duties may evolve with time.

Responsibilities:

Work closely with warehouse lead on system inventory by conducting physical inventory counts and investigations for discrepancies, and creating inventory adjustments and transfers in NetSuite

Provide backend Sage 300 (legacy ERP), NetSuite, and website administration including setting up users, updating customer and vendor accounts, customizing forms and templates, editing item information and pricing, mass imports/exports, etc.

Assigning and overseeing completion of mandatory and as-needed workplace training

Helping to ensure company records are up to date and accurate

Assist on regulatory or systems documentation creation where needed

Accurately update inventory pricing on pricelists, ERP systems, and company website as needed

Supporting and assisting CSR team with daily activities

Processing sales orders and confirmations, from multiple sources, sales quotes, email and phone

Ensuring lines of communication are open and clear with sales representatives

Help to diffuse and problem solve with customers as issues arise

Liaising with warehouse and sales when needed to ensure order fulfillment and on time delivery

Updating customers on any delays or pending back orders

Preparing back order list to warehouse team when containers are expected so they know what needs to ship out

Assisting fellow CSRs to alleviate and or help with day-to-day issues that may come up

Assist with obtaining freight quotes for inbound and outbound shipments as required

Oversee traffic-related shipment activities to ensure supplier bookings are completed and shipments are coordinated accurately

Ensure all required shipping documentation is received, reviewed, and maintained, including telex release confirmations where applicable

Submit all required documents to Finance for timely payment processing

Provide completed paperwork to customs broker for clearance and follow up as needed to avoid shipment delays

Coordinate with carriers and truckers to ensure goods are delivered to the warehouse accurately and without disruption

Maintain and update the shipping schedule to reflect current shipment status, expected arrivals, and delivery details

Prepare warehouse documentation in advance of incoming shipments to support receiving, counts, and inventory accuracy

Receive incoming products into NetSuite once containers are offloaded and ensure inventory records are updated accurately

Complete RMAs as required and coordinate related follow-up with internal teams and customers

Act as back-up support for Customer Service processing during vacation coverage or other absences

Process orders for house accounts while working closely with the Purchasing Manager to ensure accuracy and timely fulfillment

Work with couriers to resolve customs issues and support timely clearance and delivery of shipments

Minimum Educational Qualifications:

Applicants should have a degree in business administration or related field.

Minimum Skill and Qualifications:

Requires strong interpersonal skills with agility to balance the juggling on the Operations and CSR end of the business

Organizational skills

Excellent communication skills

Problem solving skills

Ability to multitask

Able to work efficiently as a team and independently as needed

Good written and oral communication skills,

High attention to company's health & safety rules

Ability to multitask and assist team when required

Other Skills:

Supervisory experience is an asset