Shift Manager

7Venture Shift Lead

A 7Venture Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must become fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager's absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations.

Responsibilities and Duties

Must be proficient in all Brewista duties and skill sets

Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly

Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations

Can identify and correct flow bottlenecks while working a position.

Always does more than what they expect from others

Prioritizes the company and the teams needs above their own- treats everyone fairly; avoids favoritism

Can complete and teach all weekly chores, checklists, and shift change duties

Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours

Ensures the team stays productive during the shift through gracious delegation and reminders

Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary

Tracks and records cash tips and cash drawers

Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations

Assists the management team with the training and development of the crew

Is proficient in TouchPoint and with hardware

Skills and Qualifications

Can create and maintain genuine, uplifting interactions

Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products

Can work outside for prolonged periods, regardless of weather conditions.

Can lift up to 50lbs

Can work on their feet for hours at a time

Can climb a ladder and use a stepladder

Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand

Can safely walk in between and around cars in the drive thru line

Can safely use a utility knife

Can quickly and cleanly operate any position in the stand during peak hours

Can maintain awareness of the shifts operations while working a position

Can assertively and graciously confront their team to address operational, procedural, or cultural issues

Can adapt to problems and implement solutions during stressful situations