Service Coordination Specialist

We are seeking an organized and dependable Service Coordination Specialist to assist customers with coordinating services, managing details, and ensuring requests are handled accurately from start to finish. This role is well suited for someone who enjoys working with people, organizing information, researching options, and keeping multiple details on track.

Key Responsibilities

Communicate with customers to understand service needs, preferences, and priorities

Research available options and services based on individual customer requests

Coordinate reservations, services, and related arrangements

Review reservation and service details for accuracy and completeness

Communicate with service providers to confirm availability, details, and requested arrangements

Provide customers with confirmations, updates, and important information

Assist with modifications, special requests, and other service-related needs

Follow up with customers and service providers when additional information or action is required

Monitor details and deadlines associated with customer requests

Help identify solutions when changes or routine concerns arise

Maintain accurate and organized customer and service records

Ensure important information is communicated clearly and in a timely manner

Maintain ongoing customer relationships through professional communication and reliable follow-through

Stay informed about available services, options, and relevant industry information

Qualifications

Strong organizational and coordination skills

Clear and professional written and verbal communication

Excellent attention to detail and accuracy

Customer-focused and solution-oriented approach

Good research and information-gathering abilities

Ability to manage multiple requests, details, and priorities

Comfortable communicating with customers and service providers

Comfortable using online systems and digital communication tools

Ability to work independently and manage responsibilities effectively

Reliable follow-through and problem-solving skills

Previous experience in customer service, coordination, hospitality, reservations, administration, client relations, or a related field is helpful but not required

Training & Support

Remote work environment

Structured initial training

Ongoing role-specific training

Access to online tools and resources