Digital Channels Development Coordinator

Accountabilities & Key Roles:

· Implement the digital channels business plan in line with CB strategy and budget

· Assist Digital Channels coordinator in assessing and enhancing the digital channels services

· Gather the needed data that support the gap analysis between the current and desired business processes.

· Support the development and implementation of the Digital Channels Model.

· Reporting the performance of delivery to the Digital Channels Supervisor

· Provide solutions to solve problems at hand and to achieve desired outcome

· Provide high quality project deliverables and support the Digital Channels Supervisor to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls

· Coordinate with the Digital Channels Supervisor in the vendor selection process and solution assessment

· Provide – on time, in scope and with high quality – deliverables according to the set plan.

· Ensure adherence to bank policies/compliance/regulators/best practices Perform analytics and MIS functions to improve the channels.

· Revamp tools and services to increase user satisfaction

· Revamping different system areas to improve customer experience.

· Develop effective system monitoring solutions/KPI’s

· Implement efficient processes.

Job Requirements:

· Education: University degree from a reputable university

· Experience: Min. 2 years experience in Banking in a related field in a leading financial institution

· Fluent in English

· Presentation skills, Interpersonal and communications skills.

· Analytical skills.

· Understanding of Banking and banking retail operations.

Shift:

Travel:

Schedule: