Resident Experience Coordinator (Floater)

Job Description

ROLE SUMMARY:

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator (Floater) will travel between our Asher building in Stamford, CT and our Scribe building in Norwalk, CT.

ROLE RESPONSIBILITIES:

Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand

Plan and host resident events

Give tours of the building and units to prospective renters – both walk-ins and appointments

Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies

Assist and welcome residents moving into the building

Monitor the building for maintenance needs and communicate to Maintenance Staff

Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information

Work with the back-office staff on any payment issues

Organize mail & packages

Monitor parking garage

Enforce community rules

Establish partnerships and engage the local community

Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

Hospitality experience preferred

Outgoing personality

Positive energy and willingness to learn

Training will be provided

This is a full-time position, and candidates will be required to work weekend and/or night shifts

RMS is an Affirmative Action/Equal Opportunity Employer

Full-time